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Hire Experienced Customer Service Advisors In Melbourne

Customer service is a critical component of any successful business. Customer Service Advisors act as the bridge between customers and your business, fielding a broad range of enquiries. With this in mind, it is essential for your Customer Service Officers to be effective communicators, understand how to build and maintain professional relationships, provide accurate and helpful information, and be excellent problem solvers. This is where our customer service recruitment expertise can help!

A Customer Service Officer’s primary role is to solve customer problems, treating every customer with respect, whilst addressing issues calmly and precisely. When a customer indicates there’s a problem, it's the Customer Service Officer’s role to listen carefully and to provide a swift solution. Customer Service Officer’s responsibilities include and are not limited to:

  • Providing product and services information for new and existing customers
  • Fielding enquiries by phone/email/chat, recording details and actions taken
  • Managing customer accounts, ensuring contact information is current
  • Receiving and resolving customer complaints
  • Assisting the sales team with customer orders
  • Handling payment and billing information
  • Organising product deliveries and returns
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The Rise Of Professional Customer Service Advisors

As business practices become more streamlined, open and refined, we are witnessing the emergence of a new style of Customer Service Advisors, one who works across multiple social platforms where engagement is high.

Need temporary or permanent customer service staff? Get in touch with our customer service recruitment team in Melbourne for help.

Roles We Specialise In

Wellsgray are the best recruitment agency in Melbourne. The team is friendly, helpful and reliable. They made finding a job when I got to Melbourne stress free.


Fantastic recruitment agency! Finding a job on a Working Holiday visa is never easy, but Helen and Caroline have really helped to make the process as stress free as possible.


It actually feels like they care about you as a person which you don't get all the time. I would 100% recommend them as a recruitment company.


I have only excellent things to say about Wells Gray. I was recruited by Helen, who is absolutely amazing. She is extremely professional, friendly and efficient.


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